Refund policy
Refund & Replacement Policy
Effective Date: 29-April-2025
Thank you for shopping at our store. We strive to provide a seamless shopping experience and want you to be completely satisfied with your purchase. This policy explains our guidelines and procedures for replacements and refunds.
Replacement Eligibility
You may request a replacement if the product you received is:
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Incorrect or different from what you ordered
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Faulty or defective
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Broken or damaged during delivery
We do not offer replacements for change-of-mind requests.
Replacement Timeframe
All complaints must be submitted within 14 days of delivery.
If your product is incorrect, faulty, broken, or damaged, please contact us as soon as possible after receiving your order.
Replacement Process
To request a replacement, please contact our customer support team at:
Please provide a clear video of the product showing the issue, along with your order details. Our team may guide you through the proper use of the product if the issue could be related to usage.
If the product is confirmed to be incorrect, faulty, broken, or damaged, we will arrange a replacement according to our replacement procedure.
The product should be kept in its original packaging with the original product box and all accessories, where applicable.
Replacement After 14 Days or for Non-Faulty Products
Replacement requests made after the 14-day period, or requests where the product is determined to have no fault, may be subject to replacement charges.
For UAE orders, a replacement charge of 27 AED may apply.
Refund Policy
We generally do not offer refunds for orders.
In exceptional circumstances, a refund may be processed where required due to a specific issue or security-related case. Such cases will be reviewed individually.
If a refund is approved, the applicable order and fulfillment costs may be deducted from the refund amount.
Damaged, Defective, or Incorrect Products
Please inspect your order as soon as you receive it.
If you receive a product that is damaged, broken, defective, or incorrect, contact us immediately at:
Please provide your order number and a clear video/photo showing the issue so that we can evaluate your request and assist you.
Change of Mind
We do not accept replacement or refund requests simply because you have changed your mind about the product.
Please make sure you review the product details, specifications, size, color, and other available variants before placing your order.
Product Information
We aim to provide accurate product information on our store. Product features, variants, colors, and sizes shown on our website should match the actual product available for delivery.
If you have any questions regarding our Replacement or Refund Policy, please contact us at: